At Textelo, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the data associated with your use of our website, web application, and browser extension (the "Services").

1. Data We Collect

a) Personal Information

We do not collect personally identifiable information (PII) through the Textelo website or extension unless you actively provide it. The primary instance where personal data is collected is during authentication when you log in to your account. The personal information we may collect includes:

Account information: Such as your email address when you create an account or log in.

The input text you provide for improvement is not stored permanently on our servers. It is processed by the AI models for text improvement, but once processed, the text is discarded, and we do not retain it.

b) Usage Data

To improve our service and optimize the user experience, we collect anonymous usage data. This data helps us understand how users interact with our website, web application, and extension, and includes:

• Information on how the extension and website are used (e.g., frequency of text improvements, features accessed)
• Data related to page views and logged-in behavior
• Error logs or issues encountered during use

This data is non-personally identifiable and is used solely to enhance the service.

2. Cookies and Session Management

We use cookies and similar technologies to enhance your experience with our website and web application. These cookies are essential for the proper functioning of our services:

Session Cookies

• Session Cookies are used to manage your session, such as remembering whether you are logged in or not. These cookies are required for authentication and to ensure the seamless operation of our platform.
• We also use a Session ID Cookie (sid) to help manage user sessions during their visit. This cookie is essential for tracking page views and improving website functionality. It helps us understand user interactions with the website.
• The Session ID Cookie (sid) cookie is not shared with external services and is used exclusively for session management and internal analytics purposes.

Data Storage and Privacy

• - The page view data we collect, including the session ID and related information, is stored internally within our system, which is located in the EU. This ensures that your data is handled according to European data protection standards.
• - We do not share or sell your personal data or session information to third parties for commercial purposes. The data we collect is solely used to enhance user experience and for internal analytics.

Other Cookies

• We do not collect or track personal data for advertising or commercial purposes. All cookies used on the website are essential for its operation and do not track user behavior for external targeting or advertising purposes.

3. Text Processing and AI Usage

When you use the Textelo web application or browser extension to improve your text, we process the content using third-party AI models (e.g., ChatGPT). Here is what you need to know about this process:

• We do not store your inputted text after processing. It is temporarily processed for improvement and discarded after use.
• We do not retain any of the processed output. Once the text is improved, it is displayed to you and is not stored by us.
• The text you provide is not used for training the AI models. Your input is only used for the purpose of improving the text, and is not stored for future use.

4. Data Sharing and Third-Party Services

We do not share your personal data with third parties, except for the following:

• Third-Party AI Services: Text improvements are processed using third-party AI models (e.g., ChatGPT). These models do not store your data and do not use it for training purposes.
• Service Providers: We may use third-party services for hosting, analytics, or other technical functions. These third parties may have access to usage data, but they are prohibited from using the data for any other purposes.

We do not sell, trade, or otherwise share your personal data for commercial purposes.

5. Security of Your Data

We take reasonable precautions to protect your personal data. We use industry-standard encryption and security protocols to safeguard your information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

• Request access to your personal data
• Request correction or deletion of your personal data
• Withdraw your consent to the processing of your personal data (where applicable)

To exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the contact information you have provided or through a prominent notice on our website. The date of the most recent update will be displayed at the top of this policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@textelo.com